Negotiation
Managing conflict is an important skill that needs to be mastered in order for those in leadership positions to become successful. In the world of sales, ensuring delivery of quality product is paramount for maintaining competitive advantage within an industry. My organization of choice to examine conflict negotiations is a construction materials distributor company. This company sells tools, steel, fasteners and hardware to smaller retailers. In this incident, a delivery of tools is being delayed due to logistical issues by the company to the customer. The customer has been a loyal for many years and gives the company most of its business. A promise by the sales representative was broken due to transportation troubles stemming from the weather. As a result, the retailer lost a sale valued at approximately $10,000. The customer is trying to recoup this loss by demanding a refund and other compensations.
The distribution company broke a promise to this customer and, in my opinion, should be held responsible for some compensation to this customer. I support the customer in fully refunding the sales order, and am open to the idea of further compensation and other means of repayment...
Negotiation: A Required Skill in Leadership Negotiation as a Leadership Skill Negotiation A Required Skill in Leadership Negotiation A Required Skill in Leadership The purpose of this work is to write a memorandum to a colleague describing the characteristics of effective leaders for the public sector in the 21st century. Included will be negotiation and mediation skills and the reasons that these characteristics are important in today's leaders. In the work of Michael E. Siegel on
Negotiation and Conflict Management Third party interventions are often needed in order for conflicts to be effectively resolved. Whether or not a third party intervention is necessary depends on the severity of the conflict and whether the parties involved require outside assistance to maintain some sense of objectivity and reason while sorting through their dispute. Several skills characterize an effective third party in conflict resolution. The readings outline several helpful attributes third
CONFLICT Our interpretations, Mediation Strategies and Communication Types The Nature of Conflict -- an introduction What is Conflict? Conflict as Perception Conflict as Feeling Conflict as Actions What causes conflict? Communication Emotions Values Structure Positive Communication Interpersonal Conflict Intrapersonal Conflict Link between Interpersonal Conflicts and Effective Communication Mediation and Dispute Resolution The Nature of Conflict -- An introduction: Conflict is a naturally existing problem in our society and the world as a whole. Conflict exists at all levels and it is so a certain extent quite natural and
The assistant nurse on the other side argued that she had strict orders from doctor, not to accept any extra tokens as doctor had to leave on time for another hospital. Conflict Resolution Supervisor nurse brought this issue to my room and being a nurse manager/leader, it was my duty to solve the conflict. The most important thing for me at that time was the patient care and to solve the
They both serve the purposes of the stakeholder category formed from clients, they just do this with different understanding. Then, the well-being of the stockholders was constantly on the minds of the negotiating CEOs at Wal-Mart and Procter and Gamble. In this order of ideas, all their endeavors were focused on increasing shareholder value. Basically, this materialized in an ongoing desire to increase profitability. Higher profits would result in larger
"Try to find out what really is driving the other side's agenda. it's vital to know the real need behind a person's position" (Tyler 2004:2). Conflicts should also be expressed as rationally as possible, without too much unnecessary emotion, although if emotional difficulties are at the heart of the issue, it is not inappropriate to allow them to enter the fray, so long as it is done respectfully. Saying that
Our semester plans gives you unlimited, unrestricted access to our entire library of resources —writing tools, guides, example essays, tutorials, class notes, and more.
Get Started Now